If you are not totally satisfied with your product, you are always welcome to send it back to us for a full refund. If you would like to initiate the return process, please mail all returns to:. Balanced LivingAttn: Returns (Order number)779 Bukit Ti

If you are not totally satisfied with your product, you are always welcome to send it back to us for a full refund.If you would like to initiate the return process, please mail all returns to:Balanced Living Attn: Returns (Order number) 779 Bukit Timah Rd Singapore 269758Once we receive your item, we will refund you asap. We are sorry that we cannot cover the shipping cost for returns.

I would like to get a refund for my product. How can I go about that?

Only the sales tax associated with the returned product(s) will be refunded if there are multiple products ordered. All returned merchandise must be currently for sale at Epic Water Filters. We will not accept returns for discontinued or closeout sal

<main id="isPasted"><h2 id="100-lifetime-warranty--hassle-free-return-policy">100% LIFETIME WARRANTY + HASSLE-FREE RETURN POLICY</h2>If you are not 100% satisfied with any product purchased from Epic Water Filters, you may return the merchandise to us for a full, 100% refund of the product price paid subject to the following requirements:Only the sales tax associated with the returned product(s) will be refunded if there are multiple products ordered. All returned merchandise must be currently for sale at Epic Water Filters. We will not accept returns for discontinued or closeout sale items. You are responsible for all return shipment/freight charges.We sometimes can offer free shipping back to us on small items but it is not guaranteed.&#xA0; <h2 id="to-inquire-about-returns-and-exchanges">TO INQUIRE ABOUT RETURNS AND EXCHANGES</h2>Email <a href="mailto:info@balancedlivingasia.com">info@balancedlivingasia.com</a>If you email us, we will need your order number and where you purchased from. By providing us with this extra little bit of information, it will speed up our response time by 50%. Thanks!All returns should be mailed to: Balanced Living Attn: Returns (Order number)&#xA0; 779 Bukit Timah Rd Singapore 269758 Thanks again for your purchase. We appreciate you!</main>

Returns & Exchanges

Epic Water Filters Singapore

Questions About My Order

What is the Clean Water Club?

How do I sign up for the Clean Water Club?

When do I get charged for my Clean Water Club subscription?

How do I change my Clean Water Club address?

How do I change my payment on my Clean Water Club subscription?

My subscription doesn't renew right now but I want to get a new filter. How can I move up my order date?

I have the Clean Water Club subscription, but now I have too many filters. Is there any way I can pause my orders?

I no longer want the same filter. Can I change products for my Clean Water subscription?

I can't sign into my account. What's going on?

I just signed up for the Clean Water Club. Will I be sent a filter immediately or in a few months?

How do I cancel my Clean Water Club subscription?

Clean Water Club (Save 10%)

Clean Water Club Questions

What does shipping cost?

How long does it normally take to get my order once I place it?

Shipping & Tracking

I just placed an order but need to change something. What should I do?

Editing a Current Order

What are NSF/ANSI standards?

Are Epic Filters NSF/ANSI certified?

Where are the testing certification pages for your filters?

Do your filters remove Chlorine and/or Chloramine?

Do your filters remove cysts, pesticides, herbicides, or estrogens?

Does your filter remove Chromium 6?

Your filters remove 90% of fluoride - does this change as the filter reaches the end of its life?

Do you have any information regarding PFOA and PFOS?

Why have you not tested for this contaminant?

Why can't I find the name of the lab you use for testing?

Why can't I find your company listed on the NSF/ANSI site?

What does it mean when you say "Tested to NSF/ANSI Standards"?

NSF/ANSI Standards & Contaminant Questions

The Everywhere is so much harder to suck through than the Everyday. Why?

Do I need to flush my Epic Everywhere bottle filter?

What contaminants does your Epic Everywhere Filter remove?

Epic Everywhere Bottle Filter Questions

What is the Everytap Filter made of?

Do I need to flush my Epic Everytap bottle filter?

What contaminants does your Epic Everytap Filter remove?

Epic Everytap Bottle Filter Questions

Water is passing through my filter really quickly, is that normal?

Can I add fruit or lemon to my water bottle?

Do your filters remove micro plastics?

Everytap Filter vs Everywhere Filter

Replacing your Filter

Do your filters contain any silver in them?

How do I know if I need a sediment filter?

Do your filters expire?

Will your filters soften my water?

Do your filters remove arsenic?

Is there a shelf life on the filters?

Do your filters remove fluoride?

How do I store my filter if I am going away?

Water is filtering very slowly. Is this normal?

How do I know when to replace my filter?

How long will my filter last?

Can the filter withstand hot water?

What type of material is used to make your filters?

Does Your Filter Remove Total Dissolved Solids (TDS)?

How is the filter able to keep good minerals in the water?

How do I recycle my filter?

Will bacteria grow in my filter if I leave it unused for a long time?

Can I filter salt water or seawater?

Can I filter fresh water from lakes, river, and streams?

Where are the filters manufactured?

How do the filters work?

General Filter Questions

Filters & Common Contaminants Questions

My dispenser is leaking. What should I do?

What is the micron size of your Pitcher / Dispenser filters?

Does the pitcher/jug come with a filter?

There is something green/yellow growing in my pitcher/jug. What's going on?

Should I be worried about mould growing in my pitcher/jug?

I am just setting up my new pitcher/jug and am wondering how much to fill it - just up to the top of the filter?

How often should I clean my pitcher/jug?

How should I fill up my pitcher/jug?

I just got my filter, but the instructions show a filter with three holes and mine has only one. Do I have the wrong filter?

Are the Nano filters and Pure filters interchangeable?

Why is water leaking around the top of my filter on my water pitcher?

How do I flush my pitcher filter?

My timer on top of my pitcher quit working, now what?

Replacing your Timer

How do I use the timer on top of the pitcher?

What contaminants does your Pitcher / Jug Filter remove?

My Nano or Pure filter is running slowly, is that normal?

Do either of the Epic Pure or the Epic Nano Pitchers remove PFCs (PFOA & PFOS)?

How long does it take to filter a completely filled upper reservoir? And, does this time increase over the lifespan of the filter?

How many cups of filtered water does the Epic Pure & Epic Nano hold at a time?

How much lead does the Epic Pure & Epic Nano pitchers remove?

How do I clean my Pitcher / Jug?

What's the difference between the Pure filter and the Nano filter?

Epic Pure & Nano Pitcher / Dispensers

Pitcher / Dispenser Questions

Do you have any bottles for kids?

Assembling your new Water Bottle!

Can my water bottle filter grow mould?

Do you have a bottle that will fit in my car cup holder?

Do you have a water bottle that will fit in my bicycle cage?

Can I put my bottle (with its filter) in the fridge for cold water?

How do I recycle my bottle filter when I am done using it?

How long do I need to wait before drinking from my water bottle filter?

Are the filters interchangeable for the different water bottles?

Where are the bottles made?

How do I clean my bottle?

Why is it sucking air?

Why is no water coming out?

How hard is it to suck water through the straw?

Can I really fill up from any tap?

I already have a filter at home. Why do I need a filtration bottle?

General Epic Water Bottle Questions

What's the difference between the Woodsman and the Ultimate Travel Bottle?

The Epic Nalgene OG

How long does the water stay cold? Is this bottle double insulated?

The Outback (Stainless Steel)

Does the Answer Nalgene fit the 32 oz wide mouth Nalgene bottles?

Can I get The Answer for my 20 oz Camelbak?

Can I purchase The Answer kit for my Klean Kanteen bottle?

Does it come with a bottle?

The Answer

Bottle Questions

Will your filters make my water more alkaline?

Are your products dishwasher safe?

Product Dimensions

Can I use your water in my neti pot?

Are TDS Meters reliable?

Do you have a waiting list or can I preorder a filter?

I noticed some residue in my water after using it for some time. What's going on?